Politique de remboursement

 

At Ms.Asoebi Clothing Inc., we understand that planning a wedding is an intricate process, and sometimes circumstances change. To ensure transparency and customer satisfaction, we have established the following Refund and Cancellation Policy for our custom-made bridal robes. Please take a moment to familiarize yourself with these terms before making a purchase.

Order Cancellation:

  • Cancellation within 48 Hours: You may cancel your order within 48 hours of placing it for a  refund, kindly note shopify charges a refund fee and that will be deducted from your payment before issuing the refund. Please contact us via email immediately to initiate the cancellation process.
  • Cancellation After 48 Hours: After 48 hours of placing your order, we begin the production process. Cancellations made beyond this window will be subject to a cancellation fee of 50% of the total order value to cover design and production.
  • Cancellation After 96 Hours: Cancellations made beyond this window will be subject to a cancellation fee of 75% of the total order value to cover design and production.

Return Policy:

We’re so grateful you chose us, and we truly want you to be happy with your order. Because each robe is crafted with care and intention, we’ve created a gentle return policy that honors both you and the nature of our products.

Custom & Made-to-Order Pieces

  • These pieces are made just for you, which makes them extra special. For that reason, they’re final sale and can’t be returned or exchanged.
    But if something arrives damaged or not quite right, please reach out—we’ll do everything we can to make it better.

 Ready-to-Ship Items

For our ready-to-ship robes, we gladly accept exchanges or store credit on eligible items.
Here’s how it works:

  • Contact us within 2 days of delivery

  • Items must be unworn, unwashed, and in original condition

  • Buyers cover return shipping

  • We offer store credit or an exchange, no refunds, just love and options 

Sale & Discounted Items

All sale or discounted items are final sale and not eligible for return or exchange.

If you’re unsure about sizing or anything at all, we’re always happy to help before you place your order. Just send us a message at robesbym@gmail.com.

Thank you for shopping with us. We don’t take your support for granted.

 

Refund Policy:

  • Defective or Damaged Items: In the unlikely event that you receive a defective or damaged bridal robe, please contact us within 2 days of receiving your order. We will arrange for a return and replacement.
  • Quality Concerns: We take pride in the quality of our custom-made bridal robes. If you have any concerns about the quality of your order, please contact us within 2 days of receiving your robe. We will work with you to resolve the issue to your satisfaction, which may include returns, exchanges, or store credit.
  • Change of Mind: Custom-made bridal robes are personalized to your specifications, making them ineligible for returns or refunds due to a change of mind. We strongly encourage you to double-check your robe's details, sizing, and colors before placing your order as all products have a size chart for reference, in the event you chose a wrong size, a replacement of the same design can be exchanged and you will pay shipping fees for return and to ship the replacement but will not be charged for the replacement.
  • Incorrect Information: If your bridal robe does not match the specifications provided in your order due to an error on our part, we will replace the item.